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FAQ

Where can I purchase lottery tickets?

Tickets can be ordered online at www.pnewinterlottery.ca/order-now, at our Mall Tour and on site during the PNE Winter Fair event (select dates December 8-23, 2023).

How old must you be to purchase a lottery ticket?

Ticket purchasers must 19 years or older. If a winning ticket bears the name of a minor, the prize will be lawfully delivered on behalf of the minor to the minor’s parent, legal guardian or trustee.

Do you have to be a BC resident to purchase a lottery ticket?

You must be a BC resident to order tickets online or by phone. Non-BC residents are eligible to purchase lottery tickets if they do so in person on-site at the PNE Winter Fair or at participating malls in our Mall Tour.

Where are my tickets?

All tickets are entered into the draw on your behalf, we do not send them out as the draw takes place here at the PNE.

Am I supposed to receive a receipt?

A receipt is issued to you by email or mail upon processing of the order. All online orders get the receipts emailed, which might be redirected into the junk or spam folder due to the email’s security settings.

I don’t have my tickets or my receipt, how do I know I’ve won?

The PNE Winter Lottery is a name draw, not a number draw. We contact all winners by phone, email or registered mail and they have a year to claim their prize. A list of winners can be found here www.pnewinterlottery.ca/winners.

Where does the PNE Winter Lottery Revenue go towards?

The revenue raised supports a variety of non-revenue producing programs, primarily focusing on agricultural programming.  Such programs include the largest 4H competition in British Columbia held annually at the PNE Fair, Farm Country and a range of additional agricultural exhibits.  Revenues also support the Multicultural, Community & Family Stage, which showcases free quality shows for children and various community groups from the lower mainland.

How long does it take to receive my receipt?

If you have placed an order online, you should’ve received your receipt within 24-48 hours. Please check your junk or spam folder as some email providers filter our emails there instead of your primary inbox.  However, if you have requested for a mail receipt, you should’ve received it within 3-4 weeks. If you have not received your receipt, please call 604-678-4663 or 1-877-946-4663 or email lottery@pne.ca.

Can I split the sheet of tickets in different names?

We are not able to split up the tickets in different names. We can, however, put more than one name on all the tickets. If you are adding multiple names on the tickets, please contact us at 604-678-4663 or toll free 1-877-946-4663 and one of our agents can assist you with your purchase.

Where can I check the status of my order?

You can check the status of your order on https://tickets.pnelottery.ca/status and you may print a copy for your reference.

How can I be sure my tickets are in the draw?

The PNE Winter Lottery is governed by BC Gaming Policy Enforcement Branch, and we must adhere to their rules and regulations to hold a license. Therefore, all purchased tickets must be entered into the draw.

What are the odds of winning?

Chances are 1 in 100,000 (total tickets for sale) to win

Will you send me the tickets?

No, we place the tickets in the barrel on your behalf since the draw takes place at PNE. We will then email/ mail you a receipt indicating the number of tickets you purchased, your name and address that have been put on the tickets, as well as the ticket numbers for your reference. We will not mail you the tickets and run the risk of the tickets being lost in the mail or stolen.

How will I know if I have won a prize?

The winners are contacted immediately by phone. If they are unable to be reached, we will try again and/ or a registered letter will be sent to you. A complete list of winners will also be updated on our website.

The winners have one year to claim their prize.

Can I purchase tickets as a gift?

If you’re purchasing tickets for someone as a gift, please call 604-678-4663 or our toll-free number at 1-877-946-4663 and one of our agents can assist you with your purchase.